Shipping, Returns, Exchanges and Customs Policies
Return PolicyYou bought…you keep it! Just kidding. Unused suits are fully refundable or replaceable for a new size (excluding all shipping fees) for up to 30 days.
RETURNS, EXCHANGES AND CUSTOMS
If you're not fully satisfied with a ShapeShifterZ product, simply return it within 30 days of the shipping date.
SENDING YOUR RETURN
Please return your items in like-new, resalable condition, and in the original, undamaged product packaging. Please get a tracking number to prove shipment was shipped and received.
RETURN SHIPPING COSTS
The return shipping cost will be at customer's expense, but not additionally charged to original shipping fees.
Once we receive your returned items, it takes about 7-10 business days to process the return. We'll credit the original form of payment (credit card or PayPal), unless you are returning a gift. For returned gifts, we will issue a gift card or store credit for the return amount.
In general, we cannot process exchanges. But all you need to do is reorder the item you want, and return the unwanted one to us. BUT…..call or email us. We may be able to exchange an item if it is in-house, or we can produce item within yours and our timeline. There may be minor additional shipping costs to resend exchange item.
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties.
Any customs or import duties are charged once the parcel reaches it destination country.
These charges must be paid by the recipient of the parcel.
This applies only to International and Canadian Orders.
CWE ARE CURRENTLY SHIPPING TO:
Don't see you country on the list? Email us a request and we will add it if we can.
Please get in touch!